Frequently Asked Questions
Everything you need to know about Isomers Skincare Laboratories products, orders, and science-based beauty.
Are Isomers Skincare products tested on animals?
No, Isomers Skincare Laboratories is committed to cruelty-free practices. We do not test our finished products or ingredients on animals, nor do we ask others to do so on our behalf.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within North America. International shipping times vary by destination, usually ranging from 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a refund or exchange, excluding shipping and handling fees.
Are your products safe for sensitive skin?
Our formulations are designed with high-quality, high-purity ingredients. However, because everyone's skin is unique, we recommend performing a patch test on a small area or consulting with a dermatologist before starting a new regimen.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal for a secure and seamless checkout experience.