Returns & Exchanges
At Isomers Skincare Laboratories, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer care team via email or phone with your order number to request a Return Authorization (RA) number.
Pack Securely
Place the product in its original packaging, ensuring it is securely sealed to prevent damage during transit.
Affix Shipping Label
Mark the RA number clearly on the outside of the package and ship it to our designated laboratory return center.
Processing & Refund
Once received and inspected, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing